Returns & Exchanges
You must submit your return order within 10 days of delivery. If you wish to return an item for an exchange, please contact us and we will email you our returns form. All returned orders will be issued a credit note to the value of the item(s) returned less any shipping costs. Online credit notes are valid for 6 months.
Please be careful when purchasing the item(s) as we do not accept change of mind returns. Change of mind includes any reason other than where an item is deemed to have a major fault by our customer care department, including instances where a style didn't suit you or did not fit how you wanted or expected it to.
Please note, if you've requested an exchange and your requested size or colour is not available, you'll be issued with a credit voucher for the returned item.
Returns must adhere to the following:
Once you've submitted your return request, we will contact you with details of your return so that you can send your item(s) back to us. Returns are usually processed within 5 business days of receipt and you'll receive an email detailing your return once this has been completed.
Our returns policy is in accordance with the Australian Consumer Law.
La Voie À Suivre does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels. Once your item is received and inspected, you will be alerted via email. We reserve the right to reject a return if it does not adhere to the above criteria. In this instance, the item will be returned to the address on the original order and the cost of shipping will be deducted from your order.